What is knowledge management? 

Knowledge management refers to collecting, storing, sharing, and managing company data to improve operational efficiency and productivity. Knowledge management can help optimize employee onboarding, streamline day-to-day employee tasks, and implement self-service customer service. Across use cases, a knowledge management system provides employees with easy access to company information, whether that’s a company org chart, company calendar, summary of processes, the company’s mission and values, frequently asked questions, and more. 

What are the benefits of a KMS? 

Having a large amount of data readily accessible through a knowledge management system helps companies improve processes and increase operational efficiency. They can also ensure everyone at a company can readily access critical information to get work done.

Tools for knowledge management

Companies can implement different knowledge management systems depending on their needs, including:

• Document management system - a digital filing system, for example, Google Drive.  

• Content management system - a software that allows users to create, modify, and manage website content, for example, WordPress

• Database - a computer application that allows people to capture, store, analyze, and interact with data, for example, 

• Company Intranet - private network or internal portal used to securely share company information 

• Wiki - Web pages that can be easily created and edited, for example, Confluence 

Learning how to use Google Drive for knowledge management can be helpful if your primary goal is to store and share documents or digital files in a centralized location. However, one of the knowledge management systems mentioned above might be a better fit depending on a company’s goals.