Justworks Promotes Lauren Yildirim to Chief Operations Officer
Longtime Justworks leader will oversee an expanded Operations organization focused on delivering faster, more seamless service for small business customers
NEW YORK – November 10, 2026 — Justworks today announced the promotion of Lauren Yildirim to Chief Operations Officer, effective immediately.
In her new role, Yildirim will lead an expanded Operations organization bringing together teams across Operations, Risk & Insurance, Customer Support, Onboarding, and Customer Experience. The new structure is designed to make it easier for customers to get the support they need, helping Justworks deliver faster, more consistent service and a simpler, more seamless experience.
“Lauren has consistently taken on some of our most complex challenges and turned them into opportunities to better serve small businesses,” said Mike Seckler, President and CEO of Justworks. “She has built a stronger, more cohesive Operations organization while raising the bar for quality, efficiency and how we use technology to serve our customers. Her promotion reflects both what she has accomplished and my confidence in her ability to help us move with greater velocity and deliver an even better experience for our customers.”
Yildirim has been with Justworks for more than eight years, holding leadership roles across Product Marketing and Corporate Strategy, serving as CEO Mike Seckler’s first Chief of Staff, and most recently leading Operations. Since taking on the role in early 2025, she has built a more cohesive organization focused on the customer experience, while expanding the use of technology and automation to serve growing customer needs with greater efficiency and quality.
As Chief Operations Officer, Yildirim will focus on simplifying how work gets done across the organization, strengthening collaboration across teams, and identifying opportunities to improve how Justworks serves small businesses as it continues to grow.
“Small business owners have enough complexity to manage every day, and they should be able to count on us to make the essential parts of running their business easier,” said Lauren Yildirim, Chief Operations Officer at Justworks. “That means listening closely to our customers and our teams, using technology thoughtfully, and continually looking for ways to make their experience simpler and faster. I’m excited for what we can build together and for the opportunity to keep raising the bar for how we serve small businesses.”
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