Streamlining operations to effectively scale
Accessing benefits and streamlining onboarding, timekeeping, and payroll helped Capsule scale and manage their hybrid workforce.
How It Began
Capsule simplifies the construction process for hospitality, workplace, and residential spaces by designing, manufacturing, and installing prefabricated modular products via their in-house digital machine driven construction processes.
After nearly tripling in size in the first half of 2021, Capsule turned to Justworks to access quality benefits and effectively streamline onboarding, timekeeping, and payroll for their hybrid workforce.
Why Our Customers - Capsule - Company Chooses Justworks
Justworks helps businesses hire and manage remote employees across the country more effectively.
Get access to corporate-level benefits, without going corporate.
Justworks provides a seamless onboarding experience for you and your new employees.
We offer a simplified payroll process and effortless integrations, so you can make any payments you need to - at no extra cost.
Flexible, Responsive Support
When it comes to support, having multiple ways to reach out to Justworks is something Liz Cordell, People Operations Manager at Capsule, finds very beneficial. She particularly enjoys working with Capsule’s dedicated account manager. “I know I can just call him and he picks up the phone. If I email him, I usually get a response the next day. He always has a good answer and is efficient,” Liz said. She also likes having other ways to reach out for customer support, so she was glad when Justworks added Slack as an alternative to chat support. “We use Slack internally, so it was nice to add Justworks to the platform. I use it for simple questions — the waiting times are minimal.”
Compliance Made Easier
Justworks’ compliance resources are also very helpful for Liz. She often reads compliance articles on the Justworks website, and regularly reads The Scoop, a monthly newsletter that Justworks uses to help keep customers up to date on the latest changes in employment law. Having access to Justworks’ HR consultants is also valuable when she has compliance-related questions. Reaching out to a consultant when she needs expert insights helps clarify what regulations might apply in a particular situation, or helps verify her understanding of specific laws. Being able to interact with a consultant via Zoom (in addition to email or phone communication) is something Liz really appreciates. “It is nice when I can just Zoom chat with someone, so I can get it all out there and we can go back and forth.” For Liz, that level of interaction makes a difference.
An Easy-to-use Platform
Outside of Justworks’ responsive support, dedicated account managers, and guidance around compliance, Liz finds the platform itself easy to use, too — for her and for Capsule’s employees. ThFlexible, Responsive Support
When it comes to support, having multiple ways to reach out to Justworks is something Liz Cordell, People Operations Manager at Capsule, finds very beneficial. She particularly enjoys working with Capsule’s dedicated account manager. “I know I can just call him and he picks up the phone. If I email him, I usually get a response the next day. He always has a good answer and is efficient,” Liz said. She also likes having other ways to reach out for customer support, so she was glad when Justworks added Slack as an alternative to chat support. “We use Slack internally, so it was nice to add Justworks to the platform. I use it for simple questions — the waiting times are minimal.”
