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Need Better International Support? How to Switch EOR Providers

Have you been thinking about switching EOR providers? Let’s explore when it may be time to switch and how to switch providers seamlessly.

Blog Author - Janelle Watson
Janelle Watson
Jan 10, 20254 minutes
Blog Author - Janelle Watson
Janelle Watson

Janelle Watson provides content marketing for the international team at Justworks. With a background in higher education and journalism, Janelle helps tell stories that make international expansion and EOR accessible.

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Table of Contents

Is It Time to Transition to a New EOR?

How to Choose the Right EOR

4 Steps for Switching EOR Providers

Choose an EOR with Stellar Support

Justworks Makes Switching Simple

Ready to Make the Move?

Switching your employer of record (EOR) provider might seem like a daunting task, but it doesn’t have to be. Whether you’re looking for better service, improved compliance support, or a smoother experience for your employees, knowing when and how to make the switch is essential. Let’s dive into when it’s time to switch and the steps to ensure the transition is as straightforward as possible. 

Is It Time to Transition to a New EOR?

The first step in this journey is recognizing the signs that it’s time for a change. Common indicators include:

  • Limited guidance: Your current EOR doesn’t respond promptly or provide clear guidance on how to navigate HR and benefits in the international marketplace.

  • Compliance concerns: You’re worried about whether they’re staying up-to-date with regional regulations or have the correct legal, HR, and financial support to remain compliant.

  • Employee dissatisfaction: Your team is struggling with payroll issues, benefits access, or unclear policies.

  • Scalability issues: Your business’s needs have grown, but your EOR hasn’t kept up.

If any of these sound familiar, it’s worth exploring a new provider.

How to Choose the Right EOR

Selecting a new EOR provider is a critical decision that can significantly impact your business. Here are some key factors to consider:

  1. Experience and expertise: Look for a provider with a strong track record in your industry and the regions where you need employee support. 

  2. Compliance knowledge: Ensure they have a deep understanding of local labor laws and tax regulations.

  3. Technology and tools: A modern platform with user-friendly features can simplify payroll, benefits, and compliance management.

  4. Employee experience: Consider how the EOR supports your team with benefits, onboarding, and ongoing communication.

  5. Support availability: Opt for a provider that offers dedicated customer support and a clear process when issues arise.

By evaluating these factors, you can confidently select an EOR that aligns with your business goals.

4 Steps for Switching EOR Providers

Switching EORs starts with understanding how to exit your current agreement. Review your existing contract and note:

  • Notice periods: How much time do you need to provide before terminating? Most EORs require at least 30 days, but yours may differ.

  • Termination fees: Are there any costs associated with ending the agreement?

  • Transfer requirements: Does your current provider have specific steps for transferring employee information?

Being clear on these points helps avoid surprises and ensures a smooth departure.

1. Build a Rock-Solid Switchover Plan

A well-thought-out plan is the backbone of an easy transition. Here’s what it should include:

  • Timeline: Set a realistic timeline for each step of the switch.

  • Stakeholders: Identify who needs to be involved, such as HR, finance, and legal teams.

  • Key milestones: Break the process into manageable steps like gathering employee data, creating an internal communication plan for employees to understand the process, and onboarding employees.

Having a detailed plan keeps everyone aligned and reduces the risk of missed steps.

2. Gather the Right Documents

One of the most critical parts of the process is ensuring you have the correct documentation for compliance and contracts. These typically include:

  • Summary of terms: Receive a summary of employment terms for employees that are switching under the new EOR. 

  • Compliance documentation: Collect any certifications, permits, work visas, or approvals required for hiring in the region.

  • Employee records: Ensure you have up-to-date employee information, including:

    • Full names and contact details

    • Full-time employees vs. contractors

    • Job titles and descriptions

    • Compensation and benefits details

    • Tax identification numbers or relevant national IDs

A new EOR should guide you on specific requirements based on regional laws.

3. Understand the Resign and Rehire Process

When switching EORs, employees need to “resign” from the current EOR and “rehire” under the new provider. This can sound intimidating, but here’s what it really involves:

  1. Communication: Inform employees about the switch early to manage expectations and answer questions.

  2. Seamless transition: Ensure there’s no gap in employment dates to avoid disruption in payroll or benefits.

  3. New employment contracts: Your new EOR provider will issue new updated employment agreements that clearly outline roles, compensation, and country-specific benefits. 

Reassure your employees that this process is administrative and won’t impact their day-to-day roles.

4. Ensure HR Compliance Every Step of the Way

A critical part of the transition is confirming HR compliance with local labor laws and right-to-work regulations. The new EOR should:

  • Verify work eligibility for all employees.

  • Ensure contracts meet local labor standards.

  • Handle regional tax and social security obligations.

Compliance missteps can lead to penalties, so working with an EOR experienced in your regions of operation is vital.

Choose an EOR with Stellar Support

Switching EORs is a team effort, and having an onboarding specialist to guide you makes all the difference. Look for a provider that offers:

  • Dedicated onboarding support: A specialist who understands your business and acts as your main point of contact.

  • Clear communication: Regular updates and accessible resources to keep you informed.

  • Post-transition follow-up: Continued support to ensure everything is running smoothly after the switch.

A hands-on approach ensures your team’s needs are met throughout the process.

Justworks Makes Switching Simple

At Justworks, we offer a simple JustSwitch solution for EOR customers transitioning to our all-in-one platform. We understand that transitioning EORs can feel overwhelming. That’s why we provide:

  • Comprehensive guidance: From termination with your current provider to onboarding with us, we’re here to help every step of the way.

  • Tailored project Plan: We offer support for the switchover with a tailored project plan that highlights key deadlines to ease the process for all employees during the transition. 

  • Streamlined processes: We simplify compliance, contracts, and employee transitions to keep your business moving forward.

  • Dedicated support: Our onboarding specialists are ready to make your switch seamless and stress-free.

Ready to Make the Move?

Switching EORs doesn’t have to be complicated. With the right provider, the process can be smooth, straightforward, and beneficial for your business and employees – all without hidden fees. Justworks is here to support your journey and make the transition as simple as possible.

Ready to learn more? Get started today

This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, legal or tax advice. If you have any legal or tax questions regarding this content or related issues, then you should consult with your professional legal or tax advisor.
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Written By
Blog Author - Janelle Watson
Janelle Watson
Jan 10, 20254 minutes

Janelle Watson provides content marketing for the international team at Justworks. With a background in higher education and journalism, Janelle helps tell stories that make international expansion and EOR accessible.

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