When ADP shut off Zenefits’ access to their system, both companies left thousands of their mutual customers without an integrated payroll/benefits management system.
While they pointed fingers at each other, their customers lost. Their customers didn't have anyone to call, so they filed a petition on Change.org instead.
It’s no better than the phone and cable companies blaming each other for service disruptions; the customer is the one who loses in the end.
Building a system that depends on integrations might allow for faster growth, but there’s no better way to create value for customers than to build a vertically-integrated platform. My own experiences at Amazon and Etsy have made it clear that a robust, end-to-end solution gives a customer a better experience and a single point of contact when things go wrong.
That’s why I built Justworks from the ground up, with our own payroll and benefits system. We spent the first year and half building a solid, secure infrastructure and we continue to improve on it every day. We treat customers’ personal information with the utmost respect, protecting their information the same way that we protect our own.
As a result, we’re able to offer an experience to our customers that I’m deeply proud of. Our customers trust us to take care of them, and to help take care of their teams. And that’s exactly what we do.
If you want to learn more about what we do and how we work with customers, you can learn more here.
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